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Instacart Startup: Nice Comeback

Instacart PictureThere was a technical glitch with this post, so I am reposting.

Two days ago, I posted about Instacart, a new service that does your grocery shopping (at Trader Joe’s and Safeway) for you. The service is available in SF, Palo Alto, and Mountain View, and charges a surprisingly low flat fee of $3.99 if you schedule your delivery anytime 3 hours later or $9.99 if you want your groceries within the hour.

A byproduct of the startup incubator Y Combinator, Instacart, Inc., last year raised seed funding of $2.3 million from Canaan Partners and Khosla Ventures.

I had read the San Francisco Daily Candy email for Friday January 11th which featured Instacart and I decided to give it a try this past weekend. I had a bad experience which I summarized in a post that has now been retracted.

The following day, the CEO personally emailed me which I sincerely appreciated as it showed that he’s accountable, receptive to feedback, and eager to regain my trust. That evening after work, Instacart seamlessly delivered 3 bags of Trader Joe’s groceries and followed up with several emails from the team to make sure I was taken care of.

Gotta love that. Thanks Instacart. You can count on my business going forward.

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01.16.13

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Reader Interactions

Comments

  1. elzimmy

    January 16, 2013 at 11:55 am

    I really wish we had a service like this where I live – I would find it so helpful. Stopping by from SITS!

    Reply
  2. Tess

    January 16, 2013 at 12:32 pm

    Oh I wish I had that service available here!
    Visiting from SITS. : )

    Reply
  3. Sadie

    January 16, 2013 at 5:08 pm

    This sounds like a great service…sadly I live nowhere near that! 🙁

    Reply

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Welcome to my site, derived from an advice column I wrote while getting my MBA. I live in the San Francisco Bay Area. I give helpful, opinionated advice based on my own experience and from the expertise of my extensive network. For more, click here.

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