Have you used the Better Business Bureau? Let me tell you, they rock. Several months ago, I filed a complaint against a professional service I had paid for and almost immediately got a refund.
I went back again to the BBB a few days ago, to submit this complaint:
Bloomspot (like Groupon) offers deals to local businesses. I purchased a deal for Splendid Skin Care in San Francisco. I have emailed, called, and left messages with Splendid, but have not had a response since October. Two months – no response. I immediately contacted Bloomspot regarding a refund. I sent several emails, left voicemails, yet also no response! I have yet to hear from either Splendid or Bloomspot regarding a refund.
Doesn’t that sound shady? I friggin hate Bloomspot. Worst deal site ever. Their customer service is nonexistent. Voicemail picks up all the phone calls.
I don’t know the inner-workings of the BBB, but I’m sure they’ll get to the bottom of this. I have a Dispute Resolution Specialist assigned to the case with her full contact info. They rock. I’m surprised Bloomspot has yet to respond since complaints go on a business’s permanent record.
Anyhow, I’m expecting a refund any day now.