If I owned my own business, I would promise to be professional at all times. I’d promise good customer service. I’d promise responses to emails in a timely fashion. In other words, I wouldn’t treat my customer as if they didn’t exist. How would I expect to grow my business then?
Here’s my dilemma: wedding vendors. Some don’t respond AT ALL. Some take forever to respond. I personally think it’s bad business when you have to project manage these businesses. I am—in all ways—project managing my vendors. It’s ridiculous. I still have yet to find a makeup artist. I love it when they don’t respond to clarifying questions that I have. It’s like, why bother on their part. Why bother? Don’t you want my business? It’s such a joke that I told myself. You know what, I’m going to book the first makeup artist who responds to my email within 24 hours. Can it be that hard, people?!
I can understand slacking once you’ve inked a contract. Let me caveat that by saying I PERSONALLY WOULD NEVER DO THAT. But in one case, I told someone that I was ready to sign the contract if he could simply answer some final questions. I haven’t heard from him in two weeks. WTF, people. What the fuck?
You know how doctors take the Hippocratic oath? Business owners need their own creed. I swear to treat my customers with respect at all times