Instacart Startup: Nice Comeback

Instacart PictureThere was a technical glitch with this post, so I am reposting.

Two days ago, I posted about Instacart, a new service that does your grocery shopping (at Trader Joe’s and Safeway) for you. The service is available in SF, Palo Alto, and Mountain View, and charges a surprisingly low flat fee of $3.99 if you schedule your delivery anytime 3 hours later or $9.99 if you want your groceries within the hour.

A byproduct of the startup incubator Y Combinator, Instacart, Inc., last year raised seed funding of $2.3 million from Canaan Partners and Khosla Ventures.

I had read the San Francisco Daily Candy email for Friday January 11th which featured Instacart and I decided to give it a try this past weekend. I had a bad experience which I summarized in a post that has now been retracted.

The following day, the CEO personally emailed me which I sincerely appreciated as it showed that he’s accountable, receptive to feedback, and eager to regain my trust. That evening after work, Instacart seamlessly delivered 3 bags of Trader Joe’s groceries and followed up with several emails from the team to make sure I was taken care of.

Gotta love that. Thanks Instacart. You can count on my business going forward.

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